View our guides on how to keep your chairs in the best shape possible.
Complete all required fields (including quantity affected, description of issues, Sales Order number and photos).
* Failure to complete all required fields will delay warranty fulfillment.
Please allow 3-5 business days to process your claim. If approved, a Return Material Authorization (RMA) will be generated. This RMA and a copy of the original invoice is required to be sent with any claim approved product to be returned to Via Seating.
1 Mesh on Genie® is covered for 2 years at 24/7 use.
2 Textiles are covered for 2 years at 24/7 use.
Last updated 07/28/21