warranty

care guidelines

View our guides on how to keep your chairs in the best shape possible.

explore the care guidelines →

resources

  • download the warranty here →
  • gas lift cylinder removal instructions here →
  • base to chair assembly instructions here →
  • stool kit assembly instructions here →

start a claim

Please allow 3-5 business days to process your claim. If approved, a Return Material Authorization (RMA) will be generated.  This RMA and a copy of the original invoice is required to be sent with any claim approved product to be returned to Via Seating.

start a warranty claim here →

All Via Seating products are manufactured with meticulous attention to detail to be high quality, durable and long-lasting. VIA Inc (hereafter referred to as Via Seating) warrants to the initial purchaser, Via Seating product will be free from defects in its materials and craftsmanship found during normal single shift usages; single shift usage is five (5) days a week, eight (8) hours a day for the following warranty periods. This coverage shall be effective for the applicable time period beginning from date of original sale.

Products covered by this warranty will be either repaired or replaced at Via Seating’s discretion. Product repair or replacement of any defective part is the customer’s exclusive remedy for any and all product defects. Via Seating will pay for warranty repair costs pre-approved when shown to be a result of a defective part. Such payment will be made in the form of a credit to an active authorized Via Seating dealer account. The user shall be responsible for all maintenance service, which includes but not limited to: lubricating and cleaning of the product, assembly, adjustment, checking all screws every six months and performing operation checks. Only those items free of misuse and abuse will be covered. Items with alternations, unauthorized repairs, or damaged by fire, flood or other acts of God will not be covered. This warranty applies to all Via Seating products manufactured after January 1, 2017. There are no other warranties, expressed or implied, other than those specifically described here.

Via Seating reserves the right to make changes in design/construction and to discontinue products without prior notice.

Via Seating reserves the right to make changes to the 12 year warranty.

warranty periods

12-YEAR WARRANTY COVERAGE

All Via Seating products are warrantied for 12 years – including 24/7 use chairs – except where noted. Unless otherwise specified, Via Seating’s proprietary, closed-cell, cold-cured, injection-molded foam is also covered for a period of 12 years.

24/7 SHIFT APPLICATIONS

Via Seating’s 24/7 shift applicable series – Brisbane HD 24/71, Genie Flex1 (including TPU back), Genie®2 & Vista II1 are all covered under Via Seating’s 12 year warranty. For 24/7 use on Brisbane HD 24/7, Genie Flex and Genie®, the recommended, heavy duty arms are the 51A, 51AG, 52A or 53A.

The 39A roll back arm is suitable for weight rating up to 300 lb. only.

1 fabrics on Brisbane HD 24/7, Genie Flex & Vista II are covered for 2 years at 24/7 use.
2 fabrics and mesh on Genie® are covered for 2 years at 24/7 use.

TEN-YEAR WARRANTY COVERAGE

Vista II chairs on casters.

SIX-YEAR WARRANTY COVERAGE

Lounge series (Astro, Chico, Comet, Edge, Luna, Meteor, Muir, Nebula, Orbit, Sienna), multi-use series (Eclipse, Splash, Sutro, Zee).

FIVE-YEAR WARRANTY COVERAGE

Via seating quick ship leathers and fabrics, mesh (4u, Genie®, Onda, Reset, Run II, Splash, Vista II), 4u groove fabric, outdoor (Eclipse Wired, SplashAir, Sierra, Tahoe), Swopper®.

THREE-YEAR WARRANTY COVERAGE

Motion seating (Muvman®).

TWO-YEAR WARRANTY COVERAGE

Knit mesh3 (Proform® & Riva) with standard mesh guards, mechanical lumbar option.

warranty exceptions

(not covered under warranty)

  • COM/COL textiles.

  • Color-fastness or matching of colors patterns or dye lot, including; minor variations, color .matches to swatches used for specification purposes and/or prior purchases.

  • Products specified outside of those shown in the Via Seating price list.

  • Products with unauthorized repair or alteration.

  • Products not used, maintained or installed in accordance with Via Seating’s applicable guidelines.

  • Products exposed to conditions deemed extreme (i.e. environments other than “normal commercial, indoor office” spaces) and damage from sunlight and UV rays.

  • Products purchased “as is” or second hand/refurbished products.

  • Products sold by unauthorized dealers.

  • Variations of leather; dye lots, environment marks, scars, bites, rubs, wrinkles, stretch marks, pattern markings and minor irregularities in color, surface, grain & texture.

  • Samples, floor/showroom samples, road samples.

  • Damage caused by the carrier in-transit, which will be handled as a separate claim against the carrier.

  • Damage caused by staining, sharp objects, imprinting from instruments and water damage.

ANSI/BIFMA compliance

 

Via Seating products – Via Seating designs and manufactures all of its products in accordance with the ANSI/BIFMA standards.  Find Via Seating BIFMA LEVEL® 2 certifications here →.

Motion seating products – aeris GMBH manufactures all of these products in accordance with European DINN standards. Also find Via Seating BIFMA LEVEL® 2 certifications for motion products here →.

last update 08/03/20 to include new products.