All Via Seating purchases can be made through our extensive, approved dealer network, coordinated by our exceptional representative sales force. Please find the rep in your area here to discuss your seating needs or to become an authorized Via Seating dealer. Locate your representative here→ Build your dream chair on spec it builder→
Via Seating has two year-round, extensive showrooms: our Nevada showroom at our head quarters (call 775-331-6001) or our Chicago showroom (call 312-670-9150). Many of our representatives and dealers also carry Via Seating chairs in their showrooms. Explore our featured showrooms here→ Locate your representative here→
At this time, online purchasing is not available. You can design your dream chair on spec it builder→
Locate your representative here→
Yes, please fill out our project form here. Our project experts and sales representative in your area will respond as quickly as possible.
There are multiple ways to find your fabric. Using the dropdowns: Make a dropdown selection to filter your textile options shown. For example, selecting “GR 1” or “grade 1” from the “GRADE” drop down will filter all of the grade 1 textiles in the Spec It! library. Using the search bar: Within each textile menu in Spec It! there is a search bar. Type in your fabric pattern or colorway. Hit enter. This will filter the textiles down to your entered word or words. If the textile does not exist in our system, it will not show on Spec It!. Please double check that everything is spelled correctly. Click COM for customer’s own material or COL for customer’s own leather: If the textile you need does not exist in the Spec It! library, simply click the COM or COL check box. Enter the textile details and select the grey button “apply”. This will wrap a fake COM/COL placeholder textile over your chair.
When selecting a fabric, please choose the color square of the fabric you would like to apply. Once you click on the color square, the fabrics detail for the textile will pop up. Beneath the details, click the grey button that says “apply”. Once you press this button, the textile will wrap around your chair. If you select the wrong textile, click the grey button “cancel”. This will take you back to the textile selections menu.
Via Seating does not sell direct to end user. Via Seating sells seating products through dealers, coordinate by our sales representatives. To find the sales representative in your area, please visit our rep map here→
Orders are processed Monday-Friday within 24 hours of receipt. Discover Via Seating’s quick ship process here→
The best method of shipping is determined by Via Seating. All packaging is included.
The dealer is responsible for all storage or holding costs associated with freight delivery. Charges are non-negotiable for any shipping costs outside of Via Seating typical shipping. This includes storage costs, holding costs, re-delivery charges, and change of address after shipment associated costs. Via Seating is not responsible for costs associated with missed delivery. Guaranteed delivery purchases must be made to the carrier.
Expedited freight for overnight, second and third day delivery are available at an additional charge. For expedited freight, please contact one of our order specialists at firstname.lastname@example.org to provide a quote. Please allow 24 hours for all quotes.
Change requests may result in a change fee. COM, COL and non-stock textile orders cannot be changed without restocking charges. For questions, please contact one of our order specialists at email@example.com.
Cancel requests may result in a cancel fee. COM, COL and non-stock textile orders cannot be cancelled without restocking charges. For questions, please contact one of our order specialists at firstname.lastname@example.org.
To fill out a freight claim, please fill out our form found here.
Details of freight claims:
• All Via Seating products are carefully inspected and securely packed prior to leaving our facility.
• All damage claims should be filed with Via Seating within five (5) days of receiving merchandise. The customer accepts responsibility for damage including concealed damage. Before accepting a shipment from the carrier, check for visible damage. Describe the visible damage on the freight carrier’s delivery receipt. If damage is concealed, contact Via Seating without delay, requesting inspection. If this inspection is not obtainable, describe the damage in writing, giving the date the damaged product was received and file a claim with via seating. Include pictures.
• Claims must included a Returns Material Authorization (RMA) form
• Returns are not accepted without prior consent from Via Seating and must have a Returns Material Authorization number assigned by Via Seating
• Authorized returns are subject to a minimum 25% restocking charge depending on circumstances
• Shipping costs for returned merchandise are the responsibility of the customer
We apologize that something has gone wrong with your order. We care about you having an incredible seating experience and would like to resolve this with you as quickly as possible. Please contact our customer service team at 1-800-433-6614 (press 1). You can also fill out our customer service contact form here→
Invoices are generated automatically the day your order ships and emailed to either the person placing the order, or your accounting department. Not sure if the email is updated? Contact email@example.com to check! Please refer to your specific terms and conditions regarding payment. If you need our remittance information please click … link to remittance – Via Inc.
Yes, we accept American Express, Visa, Mastercard and Discover. Please contact firstname.lastname@example.org to receive our credit card authorization form.
Applying for credit with Via is easy. Provide an updated dealer information package to email@example.com, indicating how much credit you are requesting and then our AR team will review this and run a current D&B report. From there, we will notify you of the credit amount and payment terms.
Via Seating provides assembly instructions for our chairs, outdoor furniture and more. These instructions are available in the download section of any product page and at our care & assembly page here. All Via Seating chairs arrive 95% our more, already assembled. Multi-use products and many other chairs arrive 100% assembled. Assembly instructions can be found on each product’s page or all compiled here→
Please visit our warranty page here→
Please fill out our warranty claim form found here.
Please find our environmental policies on the Sustainability documents page here→
Please find our BIFMA LEVEL® 2 (all lines) on the Sustainability documents page here→. All certifications are also listed on each series page and can easily be found in the documents section when using our Search.